Post this credential on your LinkedIn profile, resume, or CV, and don’t forget to celebrate your achievement by sharing it across your social networks or mentioning it during your performance review

Attila Horváth

NANCY NEEDHAM

Simon Barker-Benfield

Joseph Okelo

Introduction to the Travel & Tourism Industry: Passport to the World

Business & Finance

Self-paced course

Certification program

Business Management

Management

FutureLearn

8337 students

56 Days

Free trial

Subscription

English

Beginner

Video format

Marketing & Sales

Elements of the course

Collect information

Jobs and Careers

Assess your understanding of Week 1

The Customer Journey

Decision about a destination

What do destinations want to know about you?

What if everybody wants to go THERE?

Assess Your Understanding of Week 2

Select a Destination

Ways of making a reservation

Managing terabytes of data

The many parts that add up to one reservation

Assess Your Understanding of Week 3

Make a Reservation

How do people travel?

Airlines

Trains-Buses-Boats

Transportation Uses Energy

Video Game Bonus Activity (But not for Credit)

Assess Your Understanding of Week 4

Rate Your Experience of the Course

Use Transportation

How Does the Hotel/Lodging Industry Operate?

The Internet Changes the Industry

Types of Hotels

Competition from Non-Hotels

Assess Your Understanding of Week 5

Use Accomodation

Food, Travel and Tourism:  Where to start?

What Do People Want?

Who Likes Which Cuisine

Knowing the Customer

Finding an Authentic Meal Can Get Complicated

Assess Your Understanding of Week 6

Eat Meals

The Business of Providing Experience

Opportunities

The World of MICE

Assess Your Understanding of Week 7

Participate in Activities

Channels of Sharing Experiences

Blogging

Share Experiences to Help Others

Assess Your Understanding of Week 8

Farewell

Return Home and Tell People About Trip

Introduction to the Travel & Tourism Industry: Passport to the World

Reviews (0)

Help other learners make their choice

Provided by

FutureLearn

Authored by

FutureLearn

The Global Travel and Tourism Partnership (GTTP)

Taught by

Attila Horváth

NANCY NEEDHAM

Simon Barker-Benfield

Joseph Okelo

Introduction to the Travel & Tourism Industry: Passport to the World