ITIL® 4 Foundation Training Course

Training course outline

ITIL 4 is the updated globally recognized best practice for effective ITSM in any organisation. ITIL ensures that IT services are aligned to the needs of the business. This version of ITIL offers a variety of new ITSM tools, and aligns ITIL with other popular frameworks, including Agile and DevOps.

The ITIL® 4 Foundation training course delivers:

• The key facts on ITIL v4 terminology
• ITIL 4 structure and concepts
• Provides essential preparation for the included PeopleCert exam

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ITIL® 4 Foundation training course benefits

Accredited course

Accredited by PeopleCert on behalf of AXELOS. 24 hours of expert, instructor-led training.

Free course textbook

Includes official course materials & ITIL® exam and receive a free copy of the official ITIL 4 Foundation textbook.

Learn from anywhere

Available from anywhere in the world with an Internet connection, take advantage of all the interactive benefits of classroom training from the convenience of your desk.

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See what our previous learners think about this course

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Who should attend this course?

• Those who require a basic understanding of the ITIL framework
• Those who want to understand how ITIL can be used to enhance IT service management
• IT professionals or others working within an organisation that has adopted ITIL
• Anyone who has an interest in IT service management

Alternatively, those in any of the below job titles:

• Systems/ Network engineer
• Head of IT
• IT manager
• IT support
• Service desk
• Service delivery manager

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Why choose IT Governance for your training needs?

• We’re acknowledged leaders – in ITSM, ISO 27001, information security, the General Data Protection Regulation (GDPR) and business continuity management training.

• Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience.

• Learn from anywhere – we have adjusted our delivery methods to allow you to learn from anywhere. We offer instructor-led online, self-paced online, e-learning and in-house training options.

• Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course.

• Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.