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Virtual Care with Presence

433 people completed this program


Overview Internet Enduring Material sponsored by Stanford University School of Medicine.

Healthcare systems are rapidly scaling up telemedicine to reduce risk of infection and protect clinicians and patients in light of the pandemic. In the outpatient setting, many visits are taking place by video, introducing a digital barrier to the human connection that is central to patient care. This training video covers strategies to foster humanism and meaningful connection during virtual visits, as guided by the Presence 5 model.

Intended Audience

Specialties - All Specialties

Professions - Advance Practice Nurse (APN), Fellow/Resident, Non-Physician, Nurse, Physical Therapist (DPT), Physician, Physician Assistant (PA), Professional Nurse (RN), Psychologist (PsyD), Social Worker


In support of improving patient care, Stanford Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation

American Medical Association (AMA)

Stanford Medicine designates this Enduring Material for a maximum of 0.25 AMA PRA Category 1 Credits™️. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

If you would like to earn CME credit from Stanford University School of Medicine for participating in this course, please review the information here prior to beginning the activity.

  • Apply strategies to "Prepare with intention" and center oneself prior to conducting a telemedicine visit.
  • Incorporate strategies to "Listen intently and completely" while on a virtual visit with a patient.
  • Determine goals and priorities with the patient during the virtual visit by "Agreeing on what matters most."
  • Engage virtually with the patient's family, friends, and home environment by "Connecting with the patient's story."
  • Recognize and respond to body language, facial expressions, and changes in tone by "Exploring emotional cues."

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Virtual Care with Presence
1 week
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