E-commerce logistics and Last Mile

This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.

• Get to know the concept of E-commerce logistics and its impact on the consumer.
• Identify the different stages of e-commerce logistic operation, from its design to the final delivery.
• Identify the main challenges that currently face e-commerce logistics and worldwide trends.
• Get to know e-commerce logistics cases worldwide and the innovations they have created facing the current situation.

MODULE 1: What is E-commerce logistics?

What is E-commerce logistics?

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The E-commerce value network

Impact of E-commerce logistics on customers

MODULE 2: E-commerce logistical process

Operations design

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Order supply

Last Mile logistics

MODULE 3: Challenges of E-commerce logistics

Logistical costs

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Payment and billing

Omnichannel

Storage nodes

Handling goods

Sustainability

Returns

Customer experience

Transportation

Traceability

Technology

MODULE 4: Success cases

Colombia Case

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Latam Case

Global Case

Final recommendations