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Communicating with Presence

609 people completed this program



Internet Enduring Material sponsored by Stanford University School of Medicine. Presented by Primary Care and Population Health at Stanford University School of Medicine.

Modern society has provided us with technological advantages but also barriers to connect with our patients in a meaningful way. This online module highlights the Stanford Presence 5 model, which is a framework for integrating humanism and effective communication as you interact with your patients.

Intended Audience

Specialties - All Specialties

Professions - Non-Physician, Physician


In support of improving patient care, Stanford Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation

American Medical Association (AMA)

Stanford Medicine designates this Enduring Material for a maximum of 0.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

If you would like to earn CME credit from Stanford University School of Medicine for participating in this course, please review the information here prior to beginning the activity.

  • Summarize strategies to “Prepare with Intention” including reviewing patient history and resetting before the visit
  • Discuss methods to “Listen Intently and Completely” including being thoughtful with body position and allowing your patient to finish their statements
  • Identify strategies to “Agree on What Matters Most” including making an agenda based on patient priorities and asking open ended questions
  • Engage using positive language for goals and asking about patient beliefs and attitudes by "Connecting to the Patient's Story"
  • Incorporate strategies to “Explore Emotional Cues” including validating patient emotions

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Communicating with Presence
1 week
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